Refund & Return Policy

Refund & Return Policy

At Iloilo City Flower Shop, your satisfaction is our top priority. We are committed to delivering fresh, high-quality products with care and timeliness. However, we understand that issues can occasionally arise with perishable goods. If there is a problem with your order, our customer service team is ready to assist and resolve the matter quickly and fairly.

Refund Policy

Order Cancellations:

  • 5 or more days before delivery
    Eligible for a full refund, minus a service charge of either USD 15 or 10% of the total amount—whichever is greater.

  • 3 to 4 days before delivery
    Eligible for a 50% refund of the total payment.

  • Less than 3 days before delivery
    No refund will be issued due to preparation and handling of perishable items.

Return & Replacement Policy

We stand behind the quality of our products. If you are not satisfied with your order for a valid reason, we can replace the item under the following conditions:

You are eligible for a replacement if:

  • The item was faulty or not as described

  • The item was damaged during delivery

To qualify for a replacement:

  • Notify us within 24 hours of delivery

  • The item must be returned within 3 working days

  • No refund will be issued for perishable goods

Please note:

  • Items cannot be exchanged for other products

  • Refunds or replacements are not provided for issues caused by incorrect delivery information or if the recipient refuses the item

Need Help?

If you have any questions or concerns, please contact our customer service team. We’re here to assist you promptly and professionally.