FAQ

1. How do I send flowers to Iloilo?

Sending flowers through Flower Shop Iloilo is fast and convenient. Simply follow these easy steps:

  • Visit our website: www.iloilocityflowershop.com

  • Browse our collection and choose your desired flower arrangement or gift

  • Add the item to your cart

  • Provide the recipient’s details (name, delivery address, date, and message)

  • Complete your payment using our secure checkout

Once your order is confirmed, our team will handle the rest with utmost care to ensure your gift is delivered promptly and beautifully.

2. Do you offer same-day delivery?

Yes, we offer same-day delivery for most items within Iloilo. To qualify, please place your order before 2:00 PM local time. Orders placed after that may be delivered the following day.

3. Which areas in Iloilo do you deliver to?

We deliver to Iloilo City and surrounding areas, including Jaro, Mandurriao, La Paz, Molo, Arevalo, and more. If you’re unsure whether we cover a specific location, feel free to contact us — we’re happy to help.

4. Can I customize my flower or gift order?

Absolutely. We welcome customization for flower arrangements, gift baskets, or money bouquets. You can note your preferences during checkout or contact our team directly via phone, email, or social media for personalized assistance.

5. What payment methods do you accept?

We offer a range of secure and convenient payment options, including:

  • Credit/Debit Cards (Visa, MasterCard)

  • GCash

  • Bank Transfer (BPI, BDO, etc.)

  • PayPal (available upon request)

6. Can I include a personal message with the gift?

Yes. During checkout, you’ll have the option to write a personalized message. We’ll include it in an elegant greeting card to accompany your gift.

7. What happens if the recipient is not available during delivery?

If the recipient is not home, we will:

  • Call to coordinate the delivery

  • Leave the gift with a trusted person (e.g., security guard, receptionist, family member)

  • Or arrange a rescheduled delivery based on your preference

We always aim for safe and thoughtful handling of your gift.

8. How will I know if my order has been delivered?

You will receive a delivery confirmation via email or text once the item has been successfully delivered. You may also contact our customer support team anytime for updates.

9. Do you deliver on Sundays and holidays?

Yes, we deliver 7 days a week, including most holidays. For peak occasions such as Valentine’s Day, Mother’s Day, or Christmas, we recommend placing your order early to ensure product availability and timely delivery.